Common Expedia.com Channel manager errors
If there is an error on an update, the error message returned by Expedia will be emailed to you. Common errors and their solutions are:
Access to this API with a non-API account is forbidden. Please use an API account. Check if your property is activated for EffectiveTours channel manager in your Expedia extranet. If it is check the ID is entered correctly also try removing your username and passsword if entered SAVE and then check if your codes are accessible.
Hotel ID not found. You either specified an invalid hotel ID or your account is not linked to this hotel Please check with Expedia support that your account is properly set up for channel management with EffectiveTours. If it is check the ID is entered correctly also try removing your username and passsword if entered SAVE and then check if your codes are accessible.
Pricing models mismatch: you tried to update a price for OCCUPANCY_PRICING, but your property is not configured for this pricing. Your pricing model is per day pricing so change the selector for "Price model" to "Per Day Pricing".
The [amount] cannot be specified with conflicting values within the same request. Your pricing model is per day pricing so change the selector for "Price model" to "Per Day Pricing".
Can't specify person count for PDP rate plan Your pricing model is per day pricing. Change the selector for "Price model" to "Per Day Pricing".
Pricing models mismatch: your property is configured to use OCCUPANCY_PRICING. Change the selector for "Price model" to "Occupancy Pricing"
Sell Rates are expected for Agency or Flex rate plans, when hotel level rate acquisition is Sell Rate The rate codes are the wrong Sell or Net rate type. Check whether your rate codes should have an A at the end of the number or not. You can do this by clicking on "Get Codes". The rate plan IDs have to be used exactly as show there.
Sell Rates are not expected for Merchant rate plan or Net Rate hotels. Your rates codes need to have an A at the end. Please check your channel manger settings and your rate codes in all rates and daily prices. You can do this by clicking on "Get Codes". The rate plan IDs have to be used exactly as show there.
The following roomtype id (xxxxx) does not belong to the given hotel: xxxxx You are trying to update rooms which you do not have in Expedia. You can only update IDs which you see when you go to SETTINGS-CHANNEL MANAGER-Expedia and then click on "Get Codes"
Stop sell outside of Y with remaining base availability and Unable to set total inventory below the current base allocation value. and Inventory request adjusted to prevent prohibited base availability decrease Base allocation (or contracted allotment) is a minimum number of rooms you have agreed to sell through Expedia. When the availability the channel manger sends falls below the base allocation, Expedia will ignore availability sent from the channel manager. A common cause of this error is not having a valid price for the room in EffectiveTours on the affected dates. Any date without a price will be closed in EffectiveTours and we will send an inventory of zero to Expedia. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *EffectiveTours: change your inventory to send the allotment you have guaranteed Expedia (e.g. by removing bookings from other sources) *Expedia: Ask Expedia to remove the guaranteed allotment
The value of attribute 'password' on element 'Authentication' is not valid with respect to its type, The password is empty or contains invalid characters. Check the username and password entered in the channel manager settings is correct.
RateId XXX is invalid, rate plan should be active, inactive, or staged and Rate not active You can only update IDs which you see when you click on "Get Codes". Check all codes entered in SETTINGS-CHANNEL MANAGER-EXPEDIA, the "Channels" tab of your rates (if rates are used) and your daily prices.
Non-existent rate plan and rate level pair provided You can only update IDs which you see when you click on "Get Codes". Check all codes entered in SETTINGS-CHANNEL MANAGER-EXPEIDA, the "Channels" tab of your rates (if rates are used) and your daily prices. Inactive rate plan for restriction or rate updated You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER->EXPEDIA and in the "Channels" tab of your rates/daily prices.
MinLOS value (x) exceeds Extranet auto-approval threshold (y) for length of stay. The minimum booking length you are sending is higher than Expedia allows. Contact Expedia and ask them to increase your minimum stay.
The value of attribute 'username' on element 'Authentication' is not valid with respect to its type The username/and or password you entered are wrongEnter your Expedia Quick connect username and password which Expedia sent you by Email (NOT your normal Expedia username and password)
LOS restriction conflict - Min Nights Greater Than Max Nights. Expedia is not accepting the minimum stay you are sending because you have a maximum stay in your Expedia extranet which is lower than the minimum stay you are sending. You have 2 options fix this: 1. Log into your Expedia extranet and raise or remove the maximum stay. 2. Set the "Maximum Stay" in the rates you are sending to Expedia to 28 or lower.
Access denied If you receive this error message only once most likely Expedia was doing temporary maintenance. If you repeatedly receive this message check: *in the Expedia extranet that the connection has been requested. *the Expedia hotel id you have entered is correct. If it is also try removing your username and passsword if entered SAVE and then check if your codes are accessible.
Authentication error: invalid username or password invalid username or password Check the Expedia hotel id you have entered is correct. If it is also try removing your username and passsword if entered SAVE and then check if your codes are accessible.
Access to this API with a non-API account is forbidden. Please use an API account. You are using the wrong credentials. Try removing your username and password if entered SAVE and then check if your codes are accessible.
Currency code is invalid - Currency for xxx is not the same as the database value The currency you are sending is not the currency required by Expedia. Change the setting for "Currency" to the currency Expedia requires. If required you can add a multiplier for conversion.
Internal system error, please try again in a few minutes Expedia sends you this message to inform you that they are having problems with their system. If the error messages stopped Expedia fixed the problem.
The requested resource is not available Expedia sends you this message to inform you that they are having problems with their system. If the error messages stopped Expedia fixed the problem.
Net rate must be within Rate Verification threshold Expedia thinks the price is either too high or too low. Please check your prices. If you think they are correct contact Expedia and ask them to remove the limitation.
Inventory date 201x-xx-xx; Room Type ID xxxxxx; Rate Plan ID xxxxxx ; Inactive Rate Plan You are trying to update an inactive rate plan. You can only map rate plans which are available when you click on "Get Codes". Please remove this ID from SETTINGS->CHANNEL MANAGER->EXPEDIA and/or the "Channels" tab in your rates and daily prices.
Rate Plan ID XXXXXXX Occupancy X; Occupancy exceeds maximum allowed value You are trying to send a price for a number of guests which is higher than the number of guests Expedia has the room set for. Adjust the maximum number of guests to be the same in EffectiveTours and Expedia and if required adjust your prices.
Length of stay has to be provided for the Rate Plans with LOS enabled. Expedia rate plans with with LOS (length of stay) enabled are not supported. Please ask Expedia to change your rate plans.
Room Type ID 1231234234; Rate Plan ID 1231234234; Occupancy x; Occupancy exceeds maximum Room Type Person Count Y and Occupancy exceeds maximum Room Type Person Count You are trying to send a price for a higher occupancy than what the room is set up in Expedia for. Please correct the maximum number of guests either in Expedia or in EffectiveTours.
Notes
For Expedia Occupancy price models, EffectiveTours can send a room price, a double occupancy price and a single occupancy price. If you would like to update 3 person, 4 person prices etc. you need to use additional rate plans in Expedia annd Effective Tours. They can then be mapped to the appropriate EffectiveTours rate, offer or daily price.
Disconnect
Login to www.expediapartnercentral.com and disconnect from EffectiveTours from the “Expedia Connectivity Settings” section in your Expedia Extranet
If you have problems please contact Expedia support.